Not selected, cancelled or closed (deposit returns and re-applying)

If you are not selected

If you are not chosen for a campaign you applied to, we let you know by app notification and the status in My activity (/activity) shows as "not selected". This happens automatically when the brand closes recruiting and selects other applicants, or when the recruiting period ends without you being selected. There is nothing for you to file or confirm.

When the deposit is returned

Any participation deposit held when you applied is returned automatically once the "not selected" result is final. You do not need to request it.

• The return tops your balance back up in points (we call it a "return", not a "refund").
• You can see the held points released in your points history (/wallet).
• Returns run as an automatic batch, so they may not appear the instant the result is final.

Cancelling or leaving after selection

If something comes up after you are selected and you cannot continue, you can request a cancellation with the "Request selection cancellation" button on that campaign's row in your activity list.

1. On the activity screen, tap "Request selection cancellation" on a campaign with the "selected" status.
2. Choose the reason (whether it is on the influencer side or the brand side) and write the details.
3. After you request it, the other party (the brand) has to accept before the cancellation is confirmed. If the brand does not respond, a reminder notification is sent, and if there is still no response 7 days after the request, it becomes eligible for automatic cancellation (processing follows the notices and grace period; check the date shown as "processed automatically after [date]").
4. The status changes to "cancellation requested" (awaiting mutual confirmation) and then to "cancelled". How points and the deposit are handled depends on the cancellation reason.

When the brand requests a selection cancellation, you can accept or decline it. However, under section 2-7 of the operating policy, if your deliverable is still missing this long after the submission deadline, the cancellation can take effect 7 days after the request even if you decline. If you upload your deliverable within those 7 days, it does not take effect automatically; the operations team checks the deliverable and lets you know.

• Purchase campaigns with no proof of purchase, and delivery campaigns where delivery was confirmed: 14 days from the submission deadline
• All other cases: 30 days from the submission deadline

See the operating policy for the conditions and exceptions.

Stopping work without notice, outside this cancellation process, counts as abandoning the campaign and can lead to penalties, including the participation deposit being passed to the campaign contact. See the rules article for the details.

You cannot request a selection cancellation for a campaign that has already been paid.

Deadlines

• Each campaign has its own application deadline and its own submission deadline, both visible in your activity list.
• Campaigns close to their deadline show the date highlighted in red.
• A brand may extend the submission deadline or set a new individual date; when that happens, the updated deadline appears on your activity screen.

Applying again

If a campaign you were not selected for, or cancelled, is still recruiting, you may be able to apply again. Campaigns that have already closed, and campaigns where a past cancellation request of yours was declined, may be restricted. You can always find new campaigns at /campaigns.