Editing a campaign, cancelling a selection, extending deadlines

What can be edited after publishing

You can still edit a published campaign at /biz/campaigns/[campaign ID]/edit (click the campaign in the campaign list, then [Edit campaign]). What can be edited differs between a campaign with no applicants yet and one that already has them.

• Campaign type, delivery method (delivery, visit, purchase and so on) and social channel cannot be changed after publishing. If you need to change them, create a new campaign.
• Deposit settings can be changed; the new value applies to influencers who apply afterwards, and deposits already placed stay as they are.
• Once there is at least one applicant:
  • product information, product purchase price and option settings cannot be changed;
  • the reward per person can only be raised (the difference is charged);
  • the number of recruits can be increased (the difference is charged) and reduced only down to the number already selected (the difference is returned);
  • the recruiting start date cannot be pushed back, only brought forward.
• Once you have selected at least one influencer, content such as the title, description and guidelines cannot be edited either. Contact the operations team by chat if you must change it.
• With no one selected, the title, description, images, guidelines, notices and contact details can be edited freely.
• Completed campaigns are locked entirely and cannot be edited.

Extending deadlines (the recruiting period)

The recruiting closing date and the content submission deadline are adjusted not on the editing screen but with the [Change deadline] button on each row of the campaign list (/biz/campaigns).

• The recruiting closing date can be brought forward as well as extended (setting it to today closes recruiting at midnight tonight).
• The submission deadline can only be brought forward while there are no applicants; once even one person has applied, it can only be extended. This protects influencers who applied on the basis of that date. Extending the submission deadline also pushes back the individual deadlines of selected influencers who have not submitted yet.
• The recruiting closing date cannot be set later than the submission deadline (which would create the contradiction of "recruiting is over but the deadline has not arrived").

Cancelling a selection and returning rewards

To drop an influencer you have already selected, use individual selection cancellation rather than cancelling the campaign. On the applicant management screen (/biz/campaigns/[campaign ID]/applicants), tick a selected influencer who has not yet submitted a deliverable, tap [Request cancellation] and choose a reason.

A selection cancellation is confirmed when the other party (the influencer) accepts. However, under section 2-7 of the operating policy, if the deliverable is still missing this long after the submission deadline, the cancellation can take effect 7 days after the request even if the influencer declines (if the influencer uploads within those 7 days, it does not take effect automatically; the operations team checks and follows up): 14 days from the deadline for purchase campaigns with no proof of purchase and delivery campaigns where delivery was confirmed, 30 days in all other cases. See the operating policy for details. Conversely, when an influencer requests a cancellation, the brand chooses [Accept] or [Decline] on screen. Once confirmed, the handling depends on which side was at fault.

• Cancellation on the influencer's side: the deposit they placed does not go back to them but is passed to the brand (the campaign contact), and the reward (and creation fee) the brand paid is returned as points.
• Cancellation on the brand's side: the influencer's deposit is returned in full, and the reward the brand paid is returned as points (the creation fee is not returned — creation costs are the brand's own by principle).

If a cancellation request is left unanswered, it usually becomes eligible for automatic processing after 7 days. Some earlier requests from brands keep their previously announced 14-day window. Cancellation is processed after the notices and grace period are completed, so check the scheduled date shown for the individual request on the applicant management screen and respond before that date.

What comes back is not a "refund" paid out to a card or in cash, but a "return" that tops up your brand points balance.

Returning the budget when a campaign is cancelled

Cancelling the whole campaign is possible only while no influencer has been selected. Tap [Cancel recruiting] at the top of the applicant management screen and confirm at "are you sure?". If anyone has already been selected, the button is unavailable and you have to handle each influencer individually through "cancelling a selection" above.

When a whole campaign is cancelled, the part of the pre-paid reward budget that has not been used (the share not paid to influencers) is returned as points in full. Deposits placed by applicants are returned at the same time.

What to read next

Reading The full cost of influencer experience campaign marketing alongside this gives you a clearer picture of how reward budgets and creation fees are settled. For creating a new campaign, see Creating an experience campaign, with AI-assisted drafting; for the selection process, see Reviewing applicants and selecting influencers.